Shipping policy

Shipping Policy

Last updated: Feb 9, 2026

At Get Zen AF, we ship with care and intention. This policy outlines how shipping works for in-stock items and pre-order items, so you know exactly what to expect.

Processing Time (In-Stock Items)

All in-stock physical product orders are processed within 2–5 business days, excluding weekends and holidays.

During launches, holidays, or high-volume periods, processing times may be slightly extended. If there’s a meaningful delay, we’ll communicate it clearly.

Pre-Order Items (IMPORTANT)

Some Get Zen AF products — including the Zen AF Wellness Planner — may be offered as pre-orders.

What a Pre-Order Means

When you place a pre-order:

You are purchasing an item that is not yet in stock
Your payment is collected at the time of purchase
Your order will ship on or around the estimated ship date listed on the product page

Estimated ship dates are provided in good faith and may shift slightly due to production, fulfillment, or shipping factors. If timelines change significantly, we’ll notify you by email.

Pre-Order Shipping

Pre-order items ship once inventory is received and processing begins
If your order includes both pre-order and in-stock items, the entire order may ship together unless otherwise stated

Pre-Orders & Cancellations

Because pre-orders are used to plan production and inventory:

Pre-order purchases are final sale
Orders cannot be canceled, modified, or refunded once placed

Please review product details carefully before purchasing a pre-order item.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after processing):

U.S. Standard Shipping: 5–10 business days
U.S. Expedited Shipping (if available): 2–4 business days
International Shipping: 10–21 business days (varies by destination)

Delivery times are estimates and not guaranteed.

International Shipping

International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country. These charges are not included in your order total.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.

Shipping Issues, Delays & Lost Packages

While we do our best to ensure timely delivery, Get Zen AF is not responsible for delays caused by:

Shipping carriers
Customs processing
Weather events
Incorrect or incomplete addresses provided at checkout

If your package appears delayed or lost, please contact us and we’ll assist in investigating the issue with the carrier.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery, including:

Your order number
A brief description of the issue
Clear photos of the item and packaging

This timeline aligns with our Return & Refund Policy.

Incorrect Addresses

Please double-check your shipping details before placing your order. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.