FAQ
🌿 PRODUCTS
What makes the Zen AF Wellness Planner different?
The Zen AF Wellness Planner follows a signature system created by a master certified mindset coach. It integrates structured planning, reflection, habit development, and well-being into one cohesive framework so growth feels intentional and sustainable.
Is the planner dated?
No. The planner is fully undated, allowing you to begin at any time.
What size is the planner?
B5 size — 18.5 × 26 × 3.5 cm (7.3 × 10.2 × 1.4 in).
How much does it weigh?
Approximately 1 kg (2.2 lb). It is substantial and designed for daily use.
What materials are used?
100gsm recycled paper, vegan leather exterior, reinforced stitched binding, elastic closure, pen holder, back interior pocket, holographic edges, and full-color printing throughout.
Will the planner lay flat?
Yes. The reinforced stitched binding allows for comfortable flat use.
✨ PERSONALIZATION
Do you offer personalization?
Yes. Personalization is available as an add-on before checkout.
Are personalized planners eligible for returns?
Personalized items are final sale unless they arrive damaged or defective.
Does personalization affect shipping time?
Yes. Personalized orders may require additional processing time.
📦 SHIPPING
When will my order ship?
In-stock items typically ship within 3–7 business days. Pre-orders ship according to the timeline listed on the product page.
Do you ship internationally?
Yes. International shipping rates and delivery times vary by location.
Are customs duties included?
No. International customers are responsible for customs fees or import taxes.
What if my package is marked delivered but I didn’t receive it?
Please contact the carrier first. If unresolved, email info@getzenaf.co and we will assist where possible. We are not responsible for stolen packages once confirmed delivered.
What if my package is lost in transit?
If confirmed lost by the carrier, we will work with you to resolve the issue.
🔁 RETURNS & REFUNDS (ZEN AF WELLNESS PLANNER)
What is your return window?
Returns are accepted within 14 days of delivery for unused items in original condition.
Who pays for return shipping?
Customers are responsible for return shipping unless the product arrives damaged.
Do you offer exchanges?
We do not process direct exchanges. Please return the item and place a new order.
Are shipping costs refundable?
Original shipping costs are non-refundable.
Do you charge restocking fees?
At this time, we do not charge restocking fees, but we reserve the right to update this policy.
👕 PRINT-ON-DEMAND PRODUCTS
Can I return print-on-demand items?
All print-on-demand items are made to order and are final sale unless damaged or defective.
What qualifies as a defect?
Manufacturing errors or significant damage upon arrival.
What does not qualify?
Wrong size selection, color selection errors, minor print placement shifts (within industry tolerance), or change of mind.
What is the claim window?
Contact us within 30 days of delivery with clear photos.
🧾 PRE-ORDERS
How do pre-orders work?
Pre-orders secure your product before production is complete. Estimated ship dates are listed on the product page.
Are pre-order dates guaranteed?
No. Estimated ship dates may shift due to manufacturing or logistics factors beyond our control.
Can I cancel a pre-order?
Pre-orders may be canceled before fulfillment begins. Once shipped, standard return policies apply.
📱 GET ZEN AF APP & SUBSCRIPTIONS
What is the Ritual Bank subscription?
A digital library of guided audio practices designed for mindset rewiring, nervous system regulation, and next-level embodiment.
How is billing handled?
Subscriptions are billed automatically on a recurring basis until canceled.
Can I cancel anytime?
Yes. You may cancel at any time through your account dashboard.
Are subscription payments refundable?
Subscription payments are non-refundable once billed unless required by law.
What happens if my payment fails?
Access may be paused until billing is resolved.
💼 COACHING
What coaching services do you offer?
We offer 1:1 coaching experiences and structured programs for ambitious women.
Are coaching payments refundable?
Coaching services are non-refundable once agreements are signed unless otherwise stated in your contract.
What if I miss a coaching session?
Rescheduling policies are outlined in your coaching agreement.
🛍 WHOLESALE
Do you offer wholesale pricing?
Yes. Email info@getzenaf.co with your business information and estimated order volume.
🤝 AFFILIATE & AMBASSADOR PROGRAM
How do I apply?
Email info@getzenaf.co with your social links and introduction.
Are commissions guaranteed?
Commissions are issued according to program terms and may be revoked in cases of fraud or misuse.
🌍 INTELLECTUAL PROPERTY
Can I copy or reproduce your content?
No. All products, content, branding, and digital materials are protected by intellectual property laws.
Can I resell your products?
Unauthorized resale is prohibited without written permission.
🔐 PRIVACY & SECURITY
Is my payment secure?
Yes. All payments are processed through Shopify’s encrypted system.
Do you store credit card information?
No. Payment information is securely handled by Shopify.
💳 CHARGEBACK POLICY
If you initiate a chargeback without contacting us first, we reserve the right to dispute the claim with evidence of delivery and fulfillment.
📊 SALES TAX
Applicable sales tax will be calculated at checkout based on your location.
📩 PROCESSING VS SHIPPING
Processing time refers to the time required to prepare your order. Shipping time refers to carrier transit time after dispatch.
🌐 ACCESSIBILITY
We are committed to making our website accessible to all users. If you experience any accessibility barriers, please contact info@getzenaf.co.
🧭 COMMUNITY GUIDELINES (APP & COMMUNITY SPACES)
We reserve the right to remove users who engage in harassment, hate speech, or disruptive behavior.
🎁 GIFT CARDS
Gift cards are non-refundable and cannot be redeemed for cash.
📬 CONTACT
Email: info@getzenaf.co
Response time: 1–3 business days