Refund policy
Return & Refund Policy
Last updated: Feb 9, 2026
At Get Zen AF, we create intentional tools designed to support your life, mindset, and well-being. We want you to feel confident in your purchase, and we also aim to keep our policies clear and fair.
Physical Products (Zen AF Wellness Planner & Merchandise)
Returns
We accept returns on unused, unopened physical products within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase is required
Once your return is approved, instructions for shipping the item back will be provided.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Refunds
After we receive and inspect your return:
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Approved refunds will be issued to the original payment method
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Refunds typically process within 5–10 business days, depending on your bank or payment provider
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
We’ll make it right.
Digital Products & App Access
Due to the nature of digital products:
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All digital downloads, audio content, and app subscriptions are non-refundable
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Once access is granted, we are unable to offer returns or refunds
If you experience technical issues accessing your purchase, please reach out — we’re happy to help troubleshoot.
Coaching, Sessions & Programs
All coaching sessions, audits, programs, and digital experiences are final sale.
Because these offerings involve time, energy, and reserved capacity, no refunds or transfers are available once a purchase is made.
Exchanges
At this time, we do not offer direct exchanges.
If eligible, please return your item for a refund and place a new order.
Contact Us
If you have questions about a return or refund, you can contact us at:
📧 info@getzenaf.co
We’re here to support you — with clarity, integrity, and respect.
We believe in conscious purchasing and thoughtful decision-making.
If you’re unsure whether something is right for you, feel free to reach out before purchasing.